Figure 3C Survey Responses – DHHS Employees Question 8: How effective has DHHS`s guidance and introduction been in giving you the basic skills and knowledge needed to manage service contracts? Your organization can expect an audit of the quality and safety of the services that DHHS funds through a funding agreement, at least once over a three-year cycle. Figure 3B DHHS Training Programs for Service Contract Management and Frequency of Deliveries A grant is money given to organizations or individuals for specific purposes to achieve government policy objectives… [and] is generally used to include any financing agreement in which the recipient is selected on the basis of performance criteria on the basis of a set of criteria. Subsidies can take many forms, including ad hoc payments, competition assessment or whether certain criteria are met. The review focused on the current service contract cycle, which began on July 1, 2015. Figure 1F Organizations selected for the in-depth review of service agreements Figure E6 Question 6: Do you have human resources to meet the management and compliance requirements of service agreements? The accessibility and quality of services provided by service agreement-funded organizations have a direct impact on DHHS` ability to achieve significant results in the results of the service system. These issues, combined with the wide geographic dissemination of Service Agreement staff, have contributed to staff being unaware of their role and the extent of their responsibilities. We found that only certain accountability structures in the area of the service agreement are clearly linked to the Department of Health Services and Human Resources (DHHS) strategic plan and the Victorian framework for public health and wellness outcomes (DHHS). (a) Does it refer to the survey question 4 – Is there a doubling in the service agreement that is reported and data that your organization must provide to DHHS? (b) Does it refer to the survey question 5 – Is there a doubling in the service agreement that is reported and data that your organization must provide to other parties? Source: VAGO. The Victorian Common Funding Agreement is responsible for providing services and projects to all Victorian government departments that fund non-profit community organizations. Service contracts generally follow a four-year cycle, with the exception of disability services, for which contracts are limited to three years in 2006, pursuant to the Victorian Disability Act.
DHHS service agreements are based on the Victorian Common Funding Agreement and have additional clauses and schedules due to the nature of the services funded. Public health services such as public hospitals, dental services and Victoria Ambulance are managed by a Statement of Priorities (SOP) rather than a service agreement. Another important change, implemented in June 2018, was to combine the roles of LEOs and programming advisors into a unique role of advisor for service agreements, which spans portfolios in the area of health and human services. These roles are found in the Agency`s new performance and system support units in each of the 17 DHHS zones. DHHS expects this new role to focus more on managing the performance of supported organizations, while maintaining a focus on relationship management. We examined the skills and skills required for former LEO and program consulting roles, as well as the recently announced on-duty consulting roles. Creating and maintaining sufficient contract management skills for both health and human services is a challenge by nature. Service agreements must be managed to accommodate a wide range of types of services and requirements of differently complex clients across the federal government. The management of DHHS must ensure that outsourced services must be treated contractually and in the required quality.